Linda works for an e-commerce retailer to walk customers through unboxing their new product when it arrives.
She sends step-by-step assembly instruction videos, captures positive reviews, and upsells complementary products to happy customers.
If something is missing, broken, or otherwise wrong, the customer can send a picture and/or description for Linda to take to customer service.
Clifford works for a non-profit in Arizona to help solicit increased donations from their mailing list.
Cliff educates people about the state's tax credit program, which allows for donations to qualified charities up to a certain amount to be deducted from their state taxes due.
Where appropriate, Cliff captures people's contact information, so a donation expert can get in touch.
Anna works for a Software-as-a-Service provider to help surgery patients get started with an online preparation program.
Anna starts by providing basic information about the program, then collects all the necessary data points from the patient.
After the intake is complete and the information has been verified, Anna redirects the new user to their personalized dashboard.
Janice works for a Software-as-a-Service provider to help expecting women in their third trimester with prenatal physical therapy at home.
Janice works just like an in-person therapist by starting each session with a few essential questions to understand how her patient is doing that day.
Based on the answers given, Janice provides videos and instructions for that day's physical therapy exercises and stretches.
Derrick works for a medical research institution to help collect data from clinical participants.
Derrick chats with trial participants on a regular basis to track their progress and ensure they are following the correct medical protocol.
If the patient experiences any problems, Derrick allows them to quickly make their issue known to the trial directors.
Bruce works for a non profit to help get the organization's message out to the right people.
In this example, Bruce specifically reaches out to home renters to announce his organization's intent to help them get rental assistance, if they qualify.
After capturing the appropriate information, Bruce makes sure they know his organization is ready to act.